Field Service
Reference Number: DB24412
Location: United States
Job Title: Field Service Location: West Coast Summary: Field Service interacts with the customer to ensure that products provided are fully operational. They listen and respond to the customer's concerns and diagnose and solve problems with equipment. Their goal is 100% customer satisfaction. Essential Duties & Responsibilities: • Respond to customer needs as instructed by the Field Service Manager or Quality Manager • Troubleshoot and diagnose equipment failures in the field. • Work with engineering to resolve difficult issues. • Assist in the development of Field Modification Instructions • Track and report the completion status of field modifications • Manage response and repair times as estimated for each assigned job. • Complete tasks effectively in a timely manner. • Manage and Train Subcontractors to ensure that the work can be completed in an efficient, proficient, and timely manner. • Help rework and diagnose repair and warranty-related returns. • Assist in P-FMEA and Control Plan Creation • Assist in first installation and commissioning activities. • Possess the knowledge necessary to implement all field-related policies and procedures. • Be prepared, mentally and physically, to respond quickly to field emergencies. • Work with peers and sub-contractors to complete tasks successfully • Interact with customers and communicate effectively. • Communicate regularly with Quality Field Manager or Quality Manager to address customer issues, scheduling, and provide feedback on the experience with the customer. Supervisory Responsibilities: Sub-Contractors. Education and/or Experience: • Bachelor's Degree • Minimum of 3 years of experience in field service within the Passenger Rail &/or Bus sectors. • Good knowledge of relevant technologies such as pneumatic and electrical parts. • Ability to take initiative to accomplish tasks. • Comfortable working on retrofit and installation of new equipment. • Ability to work well under pressure in difficult circumstances. • Must possess excellent interpersonal skills to treat customers with tact and respect. • Must have an updated passport or be in the process of applying for one Qualifications: Based on education and work experience. Physical Demands: Ability to travel by air, train or car across U.S. and International time zones and work effectively. Work Environment: Quality field environment, including outdoor areas. May involve exposure to cold and hot temperatures, humidity, dust, vapors, fumes, vibration and other loud noises from the plant and customer locations in the field. Travel a majority of working hours. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Other Duties Please note this job description does not fully describe or provide a comprehensive list of all duties and responsibilities of the position. Duties and responsibilities, including essential functions, may vary amongst locations and/or individuals holding this job position, and may be added or changed without notice. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer M/F/Vets/Disability.
